Terms & Conditions

Customer Care

I’m a Customer Care section. I’m a great place to write a long text about your company and your services, and, most importantly, how to contact your store with queries. Writing a detailed Customer Care policy is a great way to build trust and reassure your customers that they can buy with confidence.

 

If a sold-out item is purchased, you will be notified by email as soon as possible and offered a suitable replacement, a credit note, or a full refund.

Desirée Iyama the label offers sustainable packaging made of recycled paper. We have both cardboard boxes and recycled zip locks in medium and large sizes, the packaging option is dependent on the order size. We also offer gift packaging for special orders, simply add "GIFT PACKAGING" in the notes when you checkout. 

Processing Time

Each garment is hand-cut by Desirée once it has been ordered and paid for in full by the customer. This allows for custom requests such as measurements, length preferences, and fabric colours, as indicated at checkout. Please allow up to 14 days for the making and delivery of your item once purchased. 

As a made-to-order brand, our processing times are highly dependent on the demand. Production begins after an order has been confirmed and paid for in full by the customer. This takes about 3-7 days to complete, however, please allow 5-14 days for the making and delivery of your product. This can differ depending on order demand at the time and delivery destination.

Custom Inquiries

I’m a wholesale inquiries section. I’m a great place to inform other retailers about how they can sell your stunning products. Use plain language and give as much information as possible in order to promote your business and take it to the next level!

 

I'm the second paragraph in your Wholesale Inquiries section. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.

 

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments